Refund policy

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Where those rights apply, they take priority over any conflicting term below.

For eligible change-of-mind returns, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This time limit does not restrict any rights or remedies for faulty, damaged or incorrectly supplied goods under applicable Australian Consumer Law. 

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bubbleteahub.com.au. Please note that returns will need to be sent to the following address: Unit 12, 14 Prosperity St, Truganina VIC 3029, Australia. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before sending goods back so we can confirm the return instructions. This process does not remove any rights you may have under Australian Consumer Law.

You can always contact us for any return question at info@bubbleteahub.com.au. 

Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For change-of-mind returns, certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We do not accept change-of-mind returns on sale items or gift cards. These exclusions do not apply where a remedy is required under Australian Consumer Law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bubbleteahub.com.au.

Contact Us

Bubble Tea Hub
Phone: 0495 028 666
Email: info@bubbleteahub.com.au
Returns address: Unit 12, 14 Prosperity St, Truganina VIC 3029, Australia.

Please obtain return instructions before visiting or sending goods. Warehouse visits are by appointment.